Privacy Policy
M1 SA Ltd ("Britannia Chambers", "we", "us", "our")
Company Registration Number: 14100852. Registered Office: 12A View Road, London, N6 4DB, UK. ICO Registration Number: ZB393224
Last updated: March 2026
1. Introduction
Britannia Chambers is committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, store, and protect your personal data when you use our website (britannia-chambers.co.uk) and our services. We are the data controller for the personal data we process and are registered with the Information Commissioner's Office (ICO). This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
When you make a booking or submit an enquiry through our website, we may collect the following information:
- Your full name
- Your email address
- Your phone number
- Your postal address
- Payment card details (processed securely by Stripe via Lodgify — we do not store your full card details)
- Booking dates and guest numbers
- Any special requests or messages you provide
When you visit our website, we may also collect technical data automatically through cookies and similar technologies, including your IP address, browser type, device information, and browsing behaviour. Please see our Cookie Policy for full details. We do not collect any special category data (such as health information, religious beliefs, or ethnic origin) through our website.
3. How We Collect Your Data
We collect personal data directly from you when you:
- Make a booking through our website (processed via Lodgify and Stripe)
- Submit a general enquiry through our contact form
- Send us an email
- Communicate with us by telephone
We also collect certain data automatically when you visit our website through cookies and similar technologies. Please see our Cookie Policy for full details.
4. Why We Process Your Data and Our Legal Basis
We process your personal data for the following purposes:
To process your booking and provide accommodation
Legal basis: Contract — processing is necessary for the performance of a contract (your booking) or to take steps at your request prior to entering into a contract.
To collect payment for your stay
Legal basis: Contract — processing is necessary to fulfil your booking. Payment is processed securely by Stripe through our booking platform Lodgify. We do not store your full payment card details on our systems.
To communicate with you about your booking
Legal basis: Contract — to provide you with booking confirmations, check-in instructions, and other information necessary for your stay.
To respond to general enquiries
Legal basis: Legitimate interests — it is in our legitimate interest to respond to enquiries from prospective guests.
To maintain records of bookings for business administration and legal compliance
Legal basis: Legitimate interests and legal obligation — to manage our business effectively, maintain financial records, and comply with tax and accounting obligations.
To analyse website usage and improve our services
Legal basis: Consent — we use cookies and similar technologies to understand how visitors use our website. See our Cookie Policy for details.
To deliver and measure the effectiveness of advertising
Legal basis: Consent — we use advertising cookies to show relevant advertisements and measure their performance. See our Cookie Policy for details.
We do not use your personal data for automated decision-making or profiling.
5. Who We Share Your Data With
We do not sell, rent, or trade your personal data to data brokers.
We may share your data with the following categories of recipients only where necessary:
- Lodgify — our booking and property management platform, which processes your booking details and facilitates payment. Lodgify's privacy policy can be found at www.lodgify.com/privacy-policy
- Stripe — our payment processor, which securely handles your card payment. Stripe's privacy policy can be found at stripe.com/gb/privacy
- Google — for website analytics and advertising purposes, where you have given consent via our cookie banner. Google's privacy policy can be found at policies.google.com/privacy
- Webflow — our website hosting platform, which may process technical data relating to your visit. Webflow's privacy policy can be found at webflow.com/legal/privacy
-
We may update the specific providers we use from time to time. This policy will always reflect the categories of third parties we share data with.
6. International Transfers
Some of our third-party service providers (including Lodgify, Stripe, and Google) may process your data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities, to protect your personal data in accordance with UK data protection law.
7. How Long We Keep Your Data
If you make an enquiry but do not proceed to a booking, we will retain your data for up to 12 months from the date of your last contact with us, after which it will be securely deleted.
If you make a booking, we will retain your data for up to 6 years after your stay. This period reflects the limitation period under the Limitation Act 1980 within which legal claims relating to the booking may be brought, and our obligations to maintain financial records for tax purposes.
8. How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:
- Payment processing handled by Stripe (PCI DSS compliant) — we never see or store your full card details
- Secure HTTPS encryption on our website
- Restricted access to personal data on a need-to-know basis
- Secure storage of electronic records
9. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access — you can request a copy of the personal data we hold about you.
- Right to rectification — you can ask us to correct any inaccurate or incomplete data.
- Right to erasure — you can ask us to delete your personal data in certain circumstances.
- Right to restrict processing — you can ask us to limit how we use your data.
- Right to data portability — you can ask for your data to be provided in a structured, commonly used format.
- Right to object — you can object to our processing of your data where we rely on legitimate interests.
- Right to withdraw consent — where we process your data based on consent (such as for cookies), you can withdraw your consent at any time.
-
To exercise any of these rights, please contact us at: info@britannia-chambers.co.uk
We will respond to your request within one month. There is no fee for making a request unless the request is manifestly unfounded or excessive.
10. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: www.ico.org.uk
- Telephone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would appreciate the opportunity to resolve any concerns directly before you contact the ICO. Please email us at info@britannia-chambers.co.uk in the first instance.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with the updated date shown above. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Email: info@britannia-chambers.co.uk
Post: M1 SA Ltd, 12A View Road, London, N6 4DB, UK.